Superbuy’s warehouse day, from signing to dispatch
What happens to an item between the seller’s courier and your shipping line, which steps have a written standard, and which of those standards pay when they slip.
From seller to warehouse: 3 to 7 days, then 3 to 5
Help 162 says domestic sellers usually ship within 3 to 7 days, and that customised and pre-sale items follow the seller’s own notice. Once shipped, a parcel usually takes 3 to 5 days to reach the Guangdong warehouse, longer from remote areas or around holidays.
Help 1203 is a little faster for local sellers: Guangzhou sellers usually need 1 to 2 working days to deliver, other areas 3 to 5. None of these are promises, and none of them pays anything. They are the waiting time before any paid clock can start.
The 17:00 signing cut-off and free stock-in
Parcels signed for before 17:00 are inspected and stored within 24 hours. Parcels signed after 17:00 are inspected and stored within 24 hours starting from 09:00 the next day. That second rule quietly adds the night: a 17:30 signing can take until 09:00 two days later.
Free stock-in carries no payout, so the cut-off matters mainly for planning. If you want an item stored the same day, priority stock-in (CN¥5 a DI) promises 3 hours from signing and is covered by the 10× scheme.
Standard QC photos: free, three per item, 24 hours
Quality control at Superbuy starts with the free standard photo service: three photos per item, taken within 24 hours after the goods arrive. Help 1406 lists which orders include them: ordinary shopping and forwarding orders do, as do 1688 orders for class A products; 1688 class B products do not.
The photos appear under “View Inspection” on the shopping order and in My Warehouse. Because they are free, a late set earns nothing. If you need a particular angle, consider a detailed photo and read its time standard and conditional-credit terms before paying.
Reading QC photos on the morning they land
Read the free photos the morning they appear. Compare the label, the size tag and the colour against the listing, then look at seams, logos and hardware. If something is unclear, you have three paid routes, each with a 24-hour standard: a detailed photo of the exact spot (CN¥2), a detailed inspection that looks for stains, scratches and fabric faults (CN¥5.5), or a secondary inspection (CN¥6).
Speed matters because the no-reason return window is short: 5 days from stock-in. A detailed photo bought on day 4 is due on day 5, which leaves almost no time to act on what it shows.
Detailed inspection and secondary inspection
A detailed inspection is for items where slight stains, discolouration, scratches, fabric defects or the inside of a pocket or lining matter to you. Help 1390 also suggests it for items with no size mark, so you are not left measuring from photos.
Secondary inspection (help 1447) is for an item already stored that was not inspected when it arrived, or that you want checked again. Both cost little, both run on 24 hours, and both are listed in the conditional ten-times scheme: CN¥55 and CN¥60 illustrate ten times those published service fees if actually paid and the claims qualify.
Priority stock-out and shipping lines
When everything is stored, you submit a parcel, choose a shipping line and pay for postage. The free route packs it in turn. Priority stock-out promises packing and weighing within 3 working hours of approval, for CN¥10 per parcel up to 10 DIs and CN¥0.5 for each DI after.
Shipping cost and transit time depend on the line, the weight and what is inside. Superbuy’s shipping estimator lists the lines that accept a given destination and weight; check it with a UK postcode before you buy anything heavy. Line prices change, so a figure read today may not hold next month.
Ninety free days, then the extension service
Storage is free for 90 days from arrival; from day 91 to day 180 it is charged per item per day, and after 180 days items may be disposed of. The extension service adds 30 days a time, up to six months per purchase, and is processed within 24 hours.
Arrange a storage extension before the displayed expiry and check that it has been accepted. A possible lateness credit does not preserve goods beyond the storage deadline or replace the value of a disposed item.
Splitting an order so part of it ships now
If one item in an order is slow, the split service (CN¥2 a DI, 24 hours) divides the order so the stored items can ship while the late one waits. It can also discard an item before packing. Help 1388 gives the turnaround as within 24 hours, covered by the 10× scheme.
Splitting is often cheaper than paying extended storage on the fast items while you wait for a slow one. Buy it as soon as the slow item looks stuck: the split itself can take up to a day, and the parcel cannot be submitted until it is done.
Check the line options for a UK address before you submit a parcel.